Delivery FAQS

What are your delivery timing?

We deliver to you daily from 10am to 6pm, Monday-Saturday, Sunday and Public holidays depends on available slots.

Do you delivery to my neighbourhood?

We deliver to most addresses in mainland Singapore, except the following postal code starting with the 1st two digits: 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 22, 23, 63. .

Can i request for a specific time for delivery?

Our delivery schedule will be within the time slot you have selected. A $7 surcharge will be imposed on specific timing delivery as this will be delivered by 3rd party logistics service. Example: (Please kindly deliver my product at or before XX:XXam/pm) Our office will contact you regarding the additional payment if required, thank you.

Can i change the date or time of delivery after i have made the order?

We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office 64811088 or email to sales@joohwafood.com.sg

What if I'm not home for the delivery?

  • If you know that you will not be home for your delivery at least 24 hours ahead of time, please call our hotline or email us to change your delivery day/time.
  • If you are not at home for your delivery without any prior notice (acknowledged by our team), Joo Hwa Food reserves the right to charge you a restock fee of $10 in addition to the cost of fresh and frozen items in your order that cannot be restocked.
  • Joo Hwa Food reserves the right to deny future services to customers who are repeatedly absent for their deliveries.

I couldn't rush back on time to receive the delivery, can i request to leave the order outside my house?

Please kindly send a watsapp to 91902288, indicate that you have request the delivery to be left outside the house and acknowledged that we will not be held responsible for any missing or defrosted item. For re-delivery at another timing, please kindly contact the office at 64811088, a re-delivery fee of $20 will be charge.

My order is not delivered yet, what should i do?

If you haven't received your order within the confirmed delivery timeslot, please kindly contact our office 64811088 or watsapp to +6591902288, we will reply to you as soon as possible.

 

 

 

Delivery Faqs | Steamboat Delivery | Yong Tau Foo Singapore

Delivery faqs is all about answering to the most frequent questions asked. I hope this will provide you with adequate information. If you can’t find any of the above, please feel free to contact our customer service officer at 64811088 (During Office Hours) they will be glad to serve you.