Ordering and Payment Faqs
- There is a minimum order of $58, excluding delivery charge of $4.90. For orders below $58, they will not be process.
- For purchases above $68, delivery is free.
- For Chinese New Year period delivery, there will be a surcharge of $7 with a minimum checkout amount of $138.
We deliver to you daily from 10am to 8pm, Monday-Saturday, Sunday 10am-5:30pm. For Public holidays, it will depends on delivery slots availability.
We deliver to most addresses in mainland Singapore, except the following postal code starting with the 1st two digits: 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 22, 23, 63. .
Our delivery schedule will be within the time slot you have selected. The top 2 time-slot selection will be free if your orders met the requirements of free delivery. If you requires specific delivery time, please kindly select the relevant time-slot available and additional charges indicated applies. Example: (Please kindly deliver my product at or before XX:XXam/pm)- Kindly Select relevant time-slot thank you.
We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office 64811088 or email to firstname.lastname@example.org
- If you know that you will not be home for your delivery at least 24 hours ahead of time, please call our hotline or email us to change your delivery day/time.
- If you are not at home for your delivery without any prior notice (acknowledged by our team), Joo Hwa Food reserves the right to charge you a restock fee of $10 in addition to the cost of fresh and frozen items in your order that cannot be restocked.
- Joo Hwa Food reserves the right to deny future services to customers who are repeatedly absent for their deliveries.
Please kindly send a watsapp to 91902288, indicate that you have request the delivery to be left outside the house and acknowledged that we will not be held responsible for any missing or defrosted item. For re-delivery at another timing, please kindly contact the office at 64811088, a re-delivery fee of $15 will be charge.
If you haven't received your order within the confirmed delivery time-slot, please kindly contact our office 64811088 or watsapp to +6591902288, we will reply to you as soon as possible.