Ordering and Payment Faqs

Is there a minimum order to be fulfilled?
  • There is a minimum order of $50, excluding delivery charge of $7. For orders below $50, they will not be process.
  • For purchases above $60, delivery is free.
  • For Sunday delivery, the will be a additional $3 delivery charge.
  • For Chinese New Year period delivery, there will be a surcharge of $7 with a minimum checkout amount of $100.
What are the modes of payment available?
You can choose to pay via Paypal,or Bank Transfer(will take 1 more working day to process), Paynow or Credit cards through Paypal website. (Please note there is a 3% handling fee added to cart when paying by PayPal or credit cards.) Bank Transfer Account No.: Ocbc Current 616845459001 Joo Hwa Food Manufacturer Paynow: 91902288 Ng Junjie
What is the minimum days for orders to be delivered?
The minimum order duration is 2 days. Eg. Place your order on Monday before 5.30pm, you will receive the items on Wednesday.
Can i make special request to my orders?
Kindly contact our office at 64811088 or watsapp to 91902288. Do take note, special requests might be subjected to surcharge.
What are your office hours?
Our operating hours are 10am-5.30pm, Mondays to Saturdays, we are closed on public holidays.
How do i know my order has been processed?
You will received a confirmation email and sms regarding your order. Any queries kindly call 64811088 or watsapp to 91902288, stating your order number.
Can i add or remove items on my orders?
Amendment to orders can only be made 48 hours before delivery date. For Chinese New Year orders no changes can be made once the order has been processed. You can place a separate new order.
I need to cancel my order?
Cancellation must be made 48 hours before delivery date otherwise a surcharge of $20(incl gst) will be imposed, kindly watsapp to 91902288 for cancellation.
Can i change the date or time of delivery after i have made the order?
We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office 64811088 or email to sales@joohwafood.com.sg
What if the products packaging is damaged?
It's our policy to tally and check the products once you received from the deliveryman, we will not be held responsible once the deliveryman leaves or you didn't want to proceed with the checking. For feedback on this issue, please kindly email to sales@joohwafood.com.sg or watsapp to +6591902288.
One or more of the products i ordered did not arrive?
So sorry about it! We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you. Please be assured that you will not be charged for products that you did not receive. Please check your final invoice to ensure that it has not been included in your total charge. However, if your final invoice reflects that you have been charged for the missing item(s), please contact 64811088, watsapp +65 91902288 or sales@joohwafood.com.sg. You will receive a refund on your original method of payment.
Why does the item I received look different from the one on the website?
Our company or suppliers may change the country of origin or packaging of their products. We will try to ensure this information is reflected in the online store, but there may be instances where the country of origin or packaging of product received will be different from what is being displayed on the website. In addition, the best by date on the images on the website do not represent the actual best by dates of the products.
Can I download and use the photo on your website?
Please kindly note that the images on our website belongs to Joo Hwa Food Manufacturer, you can write in to sales@joohwafood.com.sg for usage permission.
     

Delivery FAQS

What are your delivery timing?

We deliver to you daily from 10am to 6pm, Monday-Saturday, Sunday and Public holidays depends on available slots.

Do you delivery to my neighbourhood?

We deliver to most addresses in mainland Singapore, except the following postal code starting with the 1st two digits: 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 22, 23, 63. .

Can i request for a specific time for delivery?

Our delivery schedule will be within the time slot you have selected. A $7 surcharge will be imposed on specific timing delivery as this will be delivered by 3rd party logistics service. Example: (Please kindly deliver my product at or before XX:XXam/pm) Our office will contact you regarding the additional payment if required, thank you.

Can i change the date or time of delivery after i have made the order?

We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office 64811088 or email to sales@joohwafood.com.sg

What if I'm not home for the delivery?

  • If you know that you will not be home for your delivery at least 24 hours ahead of time, please call our hotline or email us to change your delivery day/time.
  • If you are not at home for your delivery without any prior notice (acknowledged by our team), Joo Hwa Food reserves the right to charge you a restock fee of $10 in addition to the cost of fresh and frozen items in your order that cannot be restocked.
  • Joo Hwa Food reserves the right to deny future services to customers who are repeatedly absent for their deliveries.

I couldn't rush back on time to receive the delivery, can i request to leave the order outside my house?

Please kindly send a watsapp to 91902288, indicate that you have request the delivery to be left outside the house and acknowledged that we will not be held responsible for any missing or defrosted item. For re-delivery at another timing, please kindly contact the office at 64811088, a re-delivery fee of $20 will be charge.

My order is not delivered yet, what should i do?

If you haven't received your order within the confirmed delivery timeslot, please kindly contact our office 64811088 or watsapp to +6591902288, we will reply to you as soon as possible.