Ordering and Payment Faqs
Is there a minimum order to be fulfilled?
- There is a minimum order of $58, excluding delivery charge of $4.90. For orders below $58, they will not be process.
- For purchases above $68, delivery is free.
- For Chinese New Year period delivery, there will be a surcharge of $7 with a minimum checkout amount of $138.
What are the modes of payment available?
You can choose to pay via Paypal,or Bank Transfer(will take 1 more working day to process), Paynow or Credit cards through Paypal website. (Please note there is a 3% handling fee added to cart when paying by PayPal or credit cards.) Bank Transfer Account No.: Ocbc Current 616845459001 Joo Hwa Food Manufacturer Paynow: Select UEN, 53089141k After transaction has been done, please send the Transaction ScreenShot together with your Order ID to 85002288 (Watsapp Only) You will receive an SMS send to your message inbox once order has been processed, 6 to 8 hours.
What is the minimum days for orders to be delivered?
The minimum order duration is 1-2 days. Eg. Place your order on Monday before 9am, you will receive the items on Tuesday, depending on slots availabiliy.
Can i make special request to my orders?
Kindly Watsapp our Ordering Team at 86872288, during office hours, Mon-Sat 10am to 6pm (PH is closed) Do take note, special requests might be subjected to surcharge.
What are your office hours?
Our operating hours are 10am to 6pm, Mondays to Saturdays, (PH is colsed)
How do i know my order has been processed?
You will received a confirmation email and SMS send to your message inbox regarding your order. Any queries kindly (Watsapp Only) , stating your order number to 86872288 during Mon-Sat 10am to 6pm (PH is closed) .
Can i add or remove items on my orders?
Amendment to orders can only be made 48 hours before delivery date. For Chinese New Year orders no changes can be made once the order has been processed. You can place a separate new order.
I need to cancel my order?
Cancellation must be made 48 hours before delivery date otherwise a surcharge of $20(incl gst) will be imposed, kindly watsapp to 86872288 for cancellation.
Can i change the date or time of delivery after i have made the order?
We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office 64811088 or email to email@example.com
What if the products packaging is damaged?
It's our policy to tally and check the products once you received from the deliveryman, we will not be held responsible once the deliveryman leaves or you didn't want to proceed with the checking. For feedback on this issue, please kindly email to firstname.lastname@example.org or watsapp to +6586872288.
One or more of the products i ordered did not arrive?
So sorry about it! We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you. Please be assured that you will not be charged for products that you did not receive. Please check your final invoice to ensure that it has not been included in your total charge. However, if your final invoice reflects that you have been charged for the missing item(s), please contact 64811088, Watsapp 86872288 during working hours or email@example.com. You will receive a refund on your original method of payment within 24 Hours.
Why does the item I received look different from the one on the website?
Our company or suppliers may change the country of origin or packaging of their products. We will try to ensure this information is reflected in the online store, but there may be instances where the country of origin or packaging of product received will be different from what is being displayed on the website. In addition, the best by date on the images on the website do not represent the actual best by dates of the products.
Can I download and use the photo on your website?
Please kindly note that the images on our website belongs to Joo Hwa Food Manufacturer, you can write in to firstname.lastname@example.org for usage permission.